Manx Telecom today announced a proactive initiative to support individuals and businesses with copper-reliant services as the island prepares for the Copper Network Switch-Off. The telecommunications provider is urging customers with lift lines, personal alarm systems, care devices, and other copper-dependent services to register their requirements through the company's Future Ready Team.

The initiative comes as Manx Telecom works to ensure no customer is left behind during the transition from the legacy copper network to modern fibre infrastructure. The company recognises that certain essential services, particularly those supporting vulnerable members of the community, require careful planning and tailored solutions.

"We understand that our network modernisation affects more than just internet and phone services," said Josh Radcliffe, Future Ready Community Partner at Manx Telecom. "Lift emergency lines, personal alarms, and care monitoring systems are vital lifelines for many Island residents. That's why we're reaching out now to identify these services and work with customers to find the right solutions.”

Manx Telecom has confirmed that multiple alternative solutions are currently in development, meaning that costly full system replacements may not be necessary in many cases. The company's technical teams are working on innovative approaches that could significantly reduce both disruption and expense for affected customers.

The Future Ready Team has been established specifically to handle these specialised requirements and will work directly with customers to assess their needs and recommend appropriate solutions. This personalised approach ensures that each situation receives the attention it deserves, particularly for critical safety and care systems.

Customers and businesses with copper-dependent services are encouraged to complete a web form at https://www.manxtelecom.com/copper-dependent-services to register their requirements. The Future Ready Team will then contact them directly to discuss their specific needs and available options.

"By registering early, customers give us the time we need to develop and implement the most suitable solutions for their circumstances," added Josh Radcliffe. "This proactive approach is designed to prevent any service disruption and ensure continuity for all essential systems.”

The registration process is straightforward and covers all types of copper-reliant services, including:

• Lift emergency communication systems
• Personal alarm and care monitoring devices
• Security systems
• Payment terminals
• Other specialised equipment
  

Manx Telecom emphasises that early registration is key to ensuring smooth transitions and exploring all available alternatives before the copper network decommissioning begins.

For more information or to register copper-dependent services, visit https://www.manxtelecom.com/copper-dependent-services or contact the Future Ready Team directly.